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FAQ
FAQs: Frequently Asked Questions
- Why do I get my wines at different times?
- How long will delivery take?
- What happens with damaged or corked wine?
- Where are you based?
- How much is delivery?
- Do you deliver overseas?
- What if I am not home when the wine arrives?
- How does the money back guarantee work?
- I am organising a fundraiser. What can cleanskins.com do?
- How do I organise labels?
- What does your wine look like when it arrives?
- How do I say Shiraz?
- Christmas Ordering
Q: Why do I get my wines at different times?
A: Our wines come from different wineries, depending on quality and value for money at the time, so if you have ordered more than just one type of wine, they may arrive separately.
Q: How long will delivery take?
If you have a large order over 5 dozen that needs rapid delivery for a function or event please call us on 1800999463. We use specialised wine delivery services to deliver our wines to your home, office or to the nearest Australia Post Office (We can not deliver to a PO BOX). This service is extremely efficient and safe and in most cases we use the Australia Post Wine Delivery Service.
We process and pack your orders same day. Delivery can take between 12 hours and 7 days and this time frame is variable depending on the overall pressure on the delivery network at that particular time and how close you are to the major cities.
Typical delivery times are:
Melbourne and Country Victoria : 1-2 working days.
Sydney, Adelaide and Brisbane : 2-3 working days
Perth, Country NSW, Country SA and Southern QLD : 3-4 working days
Country WA, NT, Tas and Northern QLD : 4-7 days
If you choose to have goods delivered to your home and you are out when the delivery is attempted, a card will be placed in your letterbox that will refer you to your local post office to collect the goods. The post office will keep your goods safe and sound until you are able to collect them (they will be held for a maximum of 14 days).
Q: What happens with damaged or corked wine?
A: If a bottle of wine is smashed or broken during delivery or is off , we will send you an extra bottle next time you order.
Back to TopQ: Where are you based?
A: Our wines come from all over Australia. Predominantly SA, Vic and WA. Cleanskins.com office is based in Melbourne, Australia. We also have team members based all around Australia, including wine tasters and label designers.
Q: How much is delivery?
A: $6 per dozen Australia-wide. Except for some areas of WA, NT and Northern QLD. We charge a little extra for these areas to cover extra freight costs. Call us on 1800999463 to get a quote. We do not deliver internationally.
Q: Do you deliver overseas?
A: At this stage we deliver to Australia only.
Q: What if I am not home when the wine arrives?
A: The courier will follow any instructions you have provided, such as "leave by front door if not home".
Failing any special instructions, they will leave a card in your mail box with a contact phone number so you can arrange delivery.
Q: How does the money back guarantee work?
A: If you open more than 2 bottles of the wine and they are spoiled or significantly tainted we will replace them with another dozen wine. We will get a local agent to collect the remaining wine from you so that we can return it to the winery.
Q: I am organising a fundraiser. What can cleanskins.com do?
A: We have an entire fundraising system. Please visit our Fundraisers page for more information and to make an enquiry.
Q: How do I organise labels?
A: cleanskins.com has an affiliate website, corporatewine.com.au, that provides customised labelling for a selection of our cleanskin wines.
We can also provide advice on designing and printing your own custom labels.
Q: What does your wine look like when it arrives?
A: The wine is delivered in plain brown cardboard boxes. Mixed dozen will have labels on them and straight dozens will have a sheet of labels that you can apply. By law there are some things even a cleanskin bottle must have on it, such as alcohol content and place of origin.
Q: How do I say Shiraz?
A: Well it's totally up to you of course! but there are two accepted ways:
- Syrah - (si-rah) the technically correct, French pronunciation of the term, which is where the name of this grape variety originated.
- Shiraz - (shi-razz) an "Aussie-fication" way of saying the original term, with the hard "z".
Q: Christmas Ordering
A: Christmas time can get pretty hectic for our delivery companies. So to ensure that your order is at your door in time for Christmas Day please make sure you order before December the 5th.
