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Q: Why do I get my wines at different times?A: Our wines come from different wineries, depending on quality and value for money at the time, so if you have ordered more than just one type of wine, they may arrive separately. Q: How long will delivery take?A: Cleanskins.com uses specialised wine delivery services to deliver our wines to your home or office (not post box). This service is extremely efficient and safe. Delivery can take up to 15 days (or 10 working days), but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time and how close you are to the major cities. If you choose to have goods delivered to your home and you are out
when the delivery is attempted, a card will be placed in your letterbox
that will refer you to your local post office to collect the goods.
The post office will keep your goods safe and sound until you are able
to collect them (they will be held for a maximum of 14 days). Q: What happens with damaged or corked wine?A: If the wine is smashed or broken during delivery, we will send you an extra bottle next time you order. Approximately 1 bottle within each dozen may have a small degree of corkage. This is the industry standard - we are endeavoring to address this by sourcing wine with stelvin or screw caps wherever possible. We have been operating for over a year and have had very few complaints about corked wines. Q: Where are you based?A: Our wines come from all over Australia. Predominantly SA, Vic and WA. Cleanskins.com office is based in Melbourne, Australia. We also have team members based all around Australia, including wine tasters and website designers. Q: How much is delivery?A: $6 per dozen Australia-wide. We do not deliver internationally. Q: Do you deliver overseas?A: At this stage we deliver to Australia only. Q: What if I am not home when the wine arrives?A: The courier will follow any instructions you have provided, such as "leave by front door if not home". Failing any special instructions, they will leave a card in your mail box with a contact phone number so you can arrange delivery. Q: How does the money back guarantee work?A: If you open more than 2 bottles of the wine and they are spoiled or significantly tainted we will replace them with another dozen wine. We will get a local agent to collect the remaining wine from you so that we can return it to the winery. Q: I am organising a fundraiser. What can cleanskins.com do?A: We have an entire fundraising system. Please visit our Fundraisers page for more information and to make an enquiry. Q: How do I organise labels?A: cleanskins.com has an affiliate website, corporatewine.com.au,
that provides customised labelling for a selection of our cleanskin wines. Q: What does your wine look like when it arrives?A: The wine is delivered in plain brown cardboard boxes. By law there are some things even a cleanskin bottle must have on it, such as alcohol content and place of origin. Q: How do I say Shiraz?A: Well it's totally up to you of course! but there are two accepted ways:
Q: Christmas OrderingA: Christmas time can get pretty hectic for our delivery companies. So to ensure that your order is at your door in time for Christmas Day please make sure you order before December the 5th.
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to supply alcohol to a person under the age of 18 years (Penalty $2,000)
and/or for a person under the age of 18 years to purchase or receive
liquor. (Penalty $500) |
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